Cancellation & Refund Policy

JAL believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• 1. Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• 2. The JAL does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
• 3. In case of receipt of damaged or defective items, please report the same to our Customer Service team. The request will be entertained once the merchant has checked and determined the issue at their end. This should be reported within 30 days of receipt of the products.
• 4. If the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 30 days of receiving the product. The Customer Service Team after reviewing your complaint will take an appropriate decision.
• 5. In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any refunds approved by SRI SASTHA SURGICALS, it will take 6-8 days for the refund to be processed to the end customer.